The Voice of the PEI Tourism Industry

WorldHost® is a one-day workshop that offers front-line employees the skills and techniques required to provide exceptional customer service.

Delivered by certified trainers, WorldHost® was developed for volunteers and staff in preparation of the Vancouver 2010 Winter Olympics. It builds on TIAPEI’s successful SuperHost® program, which since 1995 has seen more than 8,000 Islanders participate
.
The objectives of WorldHost® are to:

  •  Provide participants with an understanding of the importance of excellent customer service skills
  •  Help participants communicate with customers more effectively and efficiently
  •  Help participants demonstrate their attentiveness to customer needs
  •  Provide participants with an understanding of the value and knowledge of tourism to Prince Edward Island and your community

Participants will learn the five key commitments that help the Island’s tourism industry go that ‘extra mile’:

Give Fully
Respect everyone
Empathize with others
Excel at your job
Teamwork works

Perry Gotell, owner-operator of Tranquility Cove Adventures in Georgetown was one of the first participants in the program. He offered this testimonial of the training:

“The WorldHost Certification is incorporated into daily operations for myself and the staff by offering top level customer service to all guests aboard Tranquility Cove Adventures. Great personal service in communications, participation, as well as being attentive to the needs of my guests, transforms Tranquility Cove Adventures into an overall excellent experience. “

Contact Kathy Livingstone at 566-5008 or klivingstone@tiapei.pe.ca

 TIAPEI Logo